Terms & Conditions
Please read our service terms carefully before handing over your garments.
SmartWASH – Terms & Conditions of Service
1. General Guidelines
- Check Your Pockets: Customers are requested to check all garments and shoes for valuables before handing them over. SmartWASH is not responsible for the loss or damage of items left inside pockets or bags.
- Stain Removal: While we use professional cleaning methods, we cannot guarantee complete removal of every stain. We avoid harsh chemical treatments if they may damage the fabric.
2. Liability, Damage & Loss
- Pre-existing Weakness: We are not responsible for damage caused by worn fabrics, weak stitching, or colour bleeding during normal processing.
- Accessories & Trims: SmartWASH takes utmost care, but is not liable for damage or loss of buttons, zippers, beads, sequins, buckles, accessories or decorative items.
- Compensation for Damage: Maximum compensation is limited to 10× the cleaning charge of the affected item. The damaged garment will be returned and the service charge adjusted accordingly.
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Compensation for Loss:
If an item is completely lost, SmartWASH may:
- Provide a similar replacement garment.
- Reimburse its approximate current market value.
- Provide a brand-new replacement garment.
3. Storage & Unclaimed Items
- Customers must collect processed garments within 60 days from the scheduled delivery date.
- Garments remaining unclaimed after 90 days may be donated or disposed of to free storage space. SmartWASH shall not be held responsible thereafter.
4. Claims & Disputes
- Quantity Check: Please verify the number of garments before leaving the counter or accepting delivery. Claims for missing items will not be accepted afterwards.
- Quality/Damage Complaints: Complaints must be reported within 24–48 hours with the original SmartWASH tag attached.
- Legal Jurisdiction: All disputes are subject to the jurisdiction of Guwahati, Assam.
Thank You for Choosing SmartWASH
Your Fresh Beginning.